THIS SHIPPING POLICY FOR ORDERS ALL OVER THE WORLD. 

Welcome to our online store! Here at EMPRESS OF HEELS, we're committed to providing you with a seamless shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines. 

Upon placing an order, you will receive updates on its status and shipping details, along with the tracking number (via email) once the order has been dispatched.

Regarding the delivery service zone:
We have reached the maximum number of countries on the globe. For More Information, Please Continue The Process.

Processing time:
Processing time starts from the date the order is placed. Normally it takes 1 -3 business day (Monday - Friday) to process orders. Once processed, we will proceed to shipping. Every effort is made to ship your order quickly. The deadline for ordering is 2:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)

Delivery time:
Standard shipping: We usually deliver orders within 5-10 working days. (Monday to Friday)* (in regular season). If you have not received tracking details within 6 working days, please reach out to us via email at icontact@empressofheels.com so that we can help.

Delivery time:
Standard shipping: We usually deliver orders within 5-12 working days. (Monday to Saturday)* (in the regular season) 

Delivery Costs:

Shipping Information

Enjoy free shipping on orders above:

• €150 (Euro)
• $150 (USD)
• $220 (CAD)

For orders below the threshold, the shipping costs are as follows:

• Within the Netherlands: €4.95
• EU Countries: €12.95
• Non-EU Countries: €19.95

Our Carriers
We use DHL, PostNL, and CEVA Logistics for deliveries.

Order Tracking:
Once your order has been dispatched, we'll send you an email containing a tracking number and a link to the courier’s website. If you don't receive this email, please don't hesitate to reach out to our customer service team. You can also track your order by calling our order helpline at +31638783102 or by emailing us at contact@empressofheels.com

Delivery Failure:
If delivery fails due to reasons attributable to the customer (such as providing an incorrect shipping address or being unavailable to receive the package), or if the customer declines to accept the delivery, the package will be returned to the sender (EMPRESS OF HEELS) at the customer’s expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.

Change of Delivery Address:
Once your order is in transit, we're unable to change the delivery address. If you need to modify the delivery location, please contact us within one day of placing your order at contact@empressofheels.com or call us at +31638783102.

After receiving your order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for delivery. If you discover any damage or discrepancies, please refuse delivery of the goods or sign for them as "Damaged," then contact us immediately.

Order Cancellation:
We regret to hear that you wish to cancel your order! If your order hasn't shipped yet, we'll provide you with a full refund upon cancellation.

If your order has already been shipped, you'll need to request a refund once you receive the order. Please refer to our Return and Refund policy for more information.

Gift Wrapping:
Unfortunately, we do not currently offer gift-wrapping services.

Holidays:
Please note that we do not deliver on Bank Holidays. Your parcel will be delivered on the next working day.

Tax
empressofheels.com does not charge you any additional taxes.

Delivery Time Exceeded:
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

For Further Inquiries:
If you have any additional questions, please don't hesitate to contact our customer service team at contact@empressofheels.com 

EMPRESS OF HEELS
Style by Birgit, Lageweg 18, 6621 BS Dreumel, Netherlands
Phone: + 31638783102
Email: contact@empressofheels.com

Empress of Heels is a registered company based in the Netherlands,
Company Registration Number: 72632453 
VAT number: NL001951545B55

For any questions, feel free to contact us.
Empress of Heels guarantees to reply within 24 hours to any inquiries or special requests.
Phone and Live chat support: Mon - Sun: 8AM - 6PM (Netherlands time)