MAKE A RETURN OR EXCHANGE

Return conditions Style by Birgit h/o Empress of Heels

You have the right to cancel and return your order within 14 days after receiving it without giving reasons. The entire order amount including shipping costs of the order will then be credited to you.

Only the costs for returning from your house to our warehouse are for your own account. If you make use of your revocation right, then the product should be returned to us with all delivered appurtenances and – if reasonably possible – in the original condition and packaging. To make use of this right you can contact us at contact@empressofheels.com. We will then refund the owed order amount within 14 days after receiving your return dispatch.

Return conditions:

Returning is only possible if:

  • The shoes are not damaged, not worn and feature original packaging and cards. This does not include fitting shoes.
  • Fitting has been done indoor, preferably on a soft surface like a carpet or a towel, if this is not the case, then shoes are not taken back.
  • There has been no attempt to repair a defect.
  • The shipping risk and the costs for returning are borne by the purchaser.
  • Items which fall outside of the return period are NOT taken back.
  • Dispatches that are not or insufficiently stamped are not accepted by us.
  • If the return conditions are not complied with, we reserve the right to send back dispatches and charge the dispatch costs.

Warranty:

  • We do not offer a warranty on the heel, rhinestones, sequins, buttons and zippers.

 Please take into account that no exceptions are made.