Frequently asked questions
Placing an order
Placing an order is very easy, follow these steps to place an order:
- Click on the shoes you want to buy
- Select the right size and add the shoes to your shopping cart
- In your shoping cart, you can view your selected products and remove if necessary
- To complete your purchase, click on ‘purchase’ and follow the instructions
The vegan heels of Empress of Heels are produced according to Italian sizes, please order ½ size bigger then your normal size.
The available sizes are displayed in the dropdown menu at your desired pair of shoes. If your size is out of stock, you can leave your email. As soon as the product is in stock, we will send you a message via email.
Payment and account
We accept the following payment methods:
- Bank transfer
If your order has not been shipped yet, you can adjust or cancel your order. Reach out to us via email and make sure to mention your order number and details.
Orders will be shipped within 24 hours on working days. Orders placed on Sundays and holidays will be processed on the next working day.
Within the Netherlands, orders are delivered within 1 – 3 working days.
Outside the Netherlands, orders are delivered within 1 – 14 working days.
Click here for an indication of the shipping time. If your country is not listed, please contact us.
All orders will be shipped for free. However Empress of Heels will send all packages DDU (Delivery Duty Unpaid), which means that import duties still have to be paid on delivery in a non-EU country.
All packages are sent with PostNL or DPD. As soon as your package has been shipped you, will receive a track & trace code with which you can track your order.